Capita Upgrade Info (2023 Version)
Complexity
Medium
Time
10 Minutes + 2 Restarts
Before starting this upgrade, please ensure all your work is saved. Your laptop will need to restart.
Step 1:
Open your start menu by clicking the "Windows" icon in the bottom left hand corner of the screen
Step 2:
In the search bar at the bottom type "Software Center" and click on the icon or scroll down to Microsoft Configuration Manager and select "Software Center"
Step 3:
A window will open with various icons for pieces of software, find "Capita Academy R9.0" and click to open. It may not be in the same position as the screenshot below.
Step 4:
Click Install.
Once this shows as Installed. Restart your laptop then navigate back to this article.
Step 5:
Repeat Steps 1 and 2 to open the Software Center again. Once it is open, scroll through the list and find OpenRoad - OpenRoad - 11.2 Click that icon.
Step 6:
Click Install
Step 7:
The following box will appear, once it has finished installing it will disappear.
Step 8:
Repeat Steps 1 and 2 to open the Software Center again. Once it is open, scroll through the list and find Capita Revenues Client Updater - x64 - Updater x64 Click that icon.
Step 9:
Click Install
Step 10:
After around 60 seconds, the Capita Launcher will then open at the bottom of the screen. Click on the icon to open the launcher.
IT WILL STILL SAY INSTALLING IN THE SOFTWARE CENTER, YOU DO NOT NEED TO WAIT FOR THIS TO CHANGE.
CLICK THE LAUNCHER ICON AT THE BOTTOM OF YOUR SCREEN
Step 11:
Double click the Live icon like you normally would and wait for it to install
This will take a few minutes, once it loads, Capita will have no logon boxes.
Step 12:
Close both Capita Live and the Launcher and go back into the Software Center
Once it is open, scroll through the list and find Capita - Academy - Vnodes (November 2023), it should have a "New" banner on the corner. Click that icon.
Step 13:
Click Install
Step 14:
Once installed restart your laptop then access Capita as normal.
Possible Issues:
If you get this message when opening Capita you are most likely trying to access using the old launcher still (it will most likely be pinned to your taskbar)
Close Capita down completely, including the launcher. Then open Capita from the Desktop Icon.
If you see this, just hit Yes. It may appear twice.