Using VPN
Using VPN
This guide is for when working remotely
You do not need to connect to the VPN when connected to a yellow cable in a TMBC building, or the TMBC Staff WiFi.
If you receive your MFA codes using the app, follow the guide and use the blue option.
If you have chosen to use the MFA HardToken, follow the guide and use the orange option.
For troubleshooting, please see the end of this article
Video Guide FortiToken App
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Step 1: Turn on your laptop
Step 2: Ensure you are connected to the internet, this could be your home WiFi, a network cable, public WiFi or phone hotspot. To ensure you’re connected, click the “Network” icon in the bottom right hand corner of your screen and ensure it says “Connected, secured” next to your internet connection.
Please note that the icon you see may look like different to the above image, however it will always be the third from the right
If it does not say “Connected, secured” click the “Disconnect” button then “Connect” and wait up to 30 seconds for this to authenticate.
Step 3: Power on (if not already) and unlock the mobile phone you use to access your MFA token.
Step 4: Click “Sign-in options” under where you enter your password and ensure the RED SHIELD is selected
Step 5: Ensure “use my Windows credentials for VPN” is selected, then enter your normal logon password and hit enter, or click the arrow.
Step 6: A box will pop up requesting entry of a code
If this box does not appear, restart your laptop and try again.
On your phone, open the FortiToken app
You will then see a screen similar to the below, select the eye icon (highlighted) to reveal the 6 digit code
Type that into the box and hit enter.
Hard Token
If you have a physical Hard Token for the MFA follow steps 1 - 6 as above but then use the below for your authentication code.
You will need to press the ‘Generate’ Button on your Token as per below image. The Token will then display a 6 digit passcode.
Type the token code into the box shown and hit enter.
If you do not have the mobile phone you have set up with MFA, have replaced your phone or wish to change the phone your token is attributed too, please contact the service desk on 0161 342 3333
Troubleshooting
If you are using SMS you may face account locking issues, this can happen if you've received more than 5 codes in a short period. This will lock your account out for 5 minutes. If your SMS history shows at least 5 texts within the past few minutes, restart your laptop and wait at least 5 minutes before trying again
Also if you've received multiple SMS messages in a short period, ensure you're entering the newest code - when a new code is received it invalidades the old one.
If the 3rd box to enter your MFA code does not appear (the box below), your account is most likely locked. Please wait 5 minutes, restart your laptop and try again.
If it still does not appear your email account may be locked, you can confirm this by logging into webmail, see: Accessing your Emails via the Internet.
If you cannot log in there, please call x3333 and we can manually unlock your account (or wait 1 hour for this to automatically unlock).